777xe Privacy Policy — How We Handle Your Personal Data

1 Introduction

This Privacy Policy explains how 777xe (referred to in this document as "we", "us", or "the platform") collects, stores, uses, and protects the personal information of registered players and visitors to the 777xe website at 777xe.onl and the 777xe App.

By registering an account with 777xe or by continuing to use the platform, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree with any part of this policy, please do not register an account or use the platform.

This policy should be read alongside the Terms and Conditions and the Responsible Gaming page, which together form the full framework governing your use of 777xe.

2 Data We Collect

We collect different categories of personal information depending on how you interact with the 777xe platform. The main categories are outlined below:

We only collect information that is necessary for the purposes described in this policy. We do not collect special categories of sensitive personal data (such as health or biometric data) unless you voluntarily provide this information — for example, if you contact support regarding a health-related reason for a self-exclusion request.

3 How We Use Your Data

The personal data we collect from you is used for the following purposes:

• Account management: Creating and maintaining your 777xe player account, verifying your identity, and processing your PKR deposits and withdrawals.
• Platform delivery: Providing access to sports betting, live casino, slots, bingo, the VIP programme, and all other platform features.
• Transaction processing: Processing payments through JazzCash, Easypaisa, Raast, bank transfer, cards, and mobile wallets; maintaining your PKR account balance and transaction history.
• Responsible gaming: Monitoring account activity to identify patterns that may indicate problem gambling; enabling deposit limits, session reminders, and self-exclusion tools to function correctly.
• Fraud prevention: Detecting and preventing fraudulent account activity, duplicate account creation, chargeback abuse, and other activities that breach our Terms and Conditions.
• Legal compliance: Maintaining records required by applicable laws and responding to requests from law enforcement or regulatory bodies where legally required.
• Customer support: Responding to your queries, complaints, and requests via live chat or email.
• Platform improvement: Analysing aggregate, anonymised usage data to improve the platform's performance, features, and user experience.
• Marketing communications: Sending promotional emails, bonus notifications, or relevant platform updates — but only where you have consented to receive them. You can withdraw consent at any time.

4 Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contract performance: Processing necessary to fulfil our obligations to you under the Terms and Conditions — including account creation, payment processing, and platform access.
• Legitimate interests: Processing necessary for our legitimate business interests — including fraud detection, platform security, and aggregate analytics — where these interests do not override your privacy rights.
• Legal obligation: Processing required to comply with applicable laws, including identity verification and record-keeping obligations.
• Consent: Processing based on your explicit consent — primarily for marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5 Sharing Your Data

777xe does not sell or rent your personal data to third parties. We share your information only in the following limited circumstances:

• Payment providers: We share the financial data necessary to process your PKR transactions with JazzCash, Easypaisa, Raast, and other payment partners. Each provider handles your data under their own privacy terms and security standards.
• Identity verification services: Where required, we may share identity documents with third-party verification services to confirm your age and identity as part of the account verification process.
• Game content providers: Third-party casino game providers whose titles are available on the 777xe platform may receive anonymised session data — such as game round results and bet amounts — necessary to operate the games correctly. These providers do not receive your name, contact details, or payment information.
• Fraud prevention and security: We may share data with specialist fraud prevention partners to detect and prevent fraudulent activity on the platform.
• Law enforcement and legal requirements: We will disclose personal data to law enforcement, regulatory authorities, or courts when legally required to do so. We will only do this to the extent required by law and will not disclose more information than is necessary.
• Business transfers: In the event of a merger, acquisition, or transfer of all or part of the 777xe business, player data may be transferred as part of that transaction. You will be notified of any such change before it affects your data.

6 Data Retention

We retain your personal data for as long as is necessary to fulfil the purposes described in this policy, or as required by applicable law. The general retention periods we apply are:

• Active account data: Retained for the full duration of your account being open and active on the platform.
• Transaction records: Financial transaction records, including PKR deposits and withdrawals, are retained for a minimum of five years following the transaction date.
• Identity verification documents: Retained for a minimum of five years following account closure.
• Support communications: Chat transcripts and email correspondence are retained for three years from the date of the last interaction.
• Closed accounts: Following account closure, we retain the minimum data required by law and delete or anonymise all other personal information within 90 days of closure, unless a legal hold requires longer retention.

When data is no longer required and no legal obligation to retain it exists, we either delete it securely or anonymise it so that it can no longer be associated with you.

7 Cookies Policy

Cookies are small text files stored on your device when you visit the 777xe website or use the 777xe App. We use cookies for the following purposes:

You can manage your cookie preferences at any time through the cookie settings panel available on the platform. Please note that disabling essential or security cookies will affect the functionality of the 777xe platform and your ability to log in and use your account.

8 Data Security

We take the security of your personal data seriously and have implemented a range of technical and organisational measures to protect it from unauthorised access, loss, alteration, or disclosure:

• SSL/TLS encryption: All data in transit between your device and 777xe servers is encrypted using industry-standard SSL/TLS protocols.
• Secure data storage: Personal data is stored on secure servers with restricted access. Access to personal data within the 777xe team is granted only to staff who require it to perform their role.
• Payment security: Payment transactions are processed through encrypted channels. 777xe does not store full card numbers, CVV codes, or mobile wallet PINs on its own infrastructure.
• Account security: Passwords are stored as one-way cryptographic hashes. We recommend using a strong, unique password for your 777xe account and not reusing it across other services.
• Fraud monitoring: Automated systems monitor account activity for patterns consistent with fraud, account takeover, or other security threats.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. If you suspect that your 777xe account has been accessed without your authorisation, please contact our support team immediately so that we can secure your account without delay.

9 Your Rights

As a 777xe account holder, you have the following rights in relation to your personal data. To exercise any of these rights, contact us using the details in Section 12.

10 Minors and Under-18 Policy

The 777xe platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory part of the account registration and verification process.

If we become aware that an account has been registered by or on behalf of a person under 18 years of age, the account will be closed immediately, all personal data associated with it will be deleted, and any balance will be forfeited in accordance with our Terms and Conditions. If you believe that a minor has registered an account on our platform, please contact our support team immediately.

11 Changes to This Privacy Policy

777xe reserves the right to update this Privacy Policy at any time. When we make significant changes, we will notify registered players through a notice on the platform or by email to the address registered on your account. The "Last updated" date at the top of this page will always reflect when the policy was most recently revised.

Continued use of the 777xe platform after the updated policy takes effect constitutes your acceptance of the revised terms. If you do not agree with any changes, you should contact us to discuss your options or close your account.

12 How to Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information has been handled, please reach out to our support team using the contact details below.

For data deletion or access requests, please include your registered email address and account username in your message so we can locate your record and process your request promptly. We aim to respond to all data rights requests within 30 days.

For questions specifically related to responsible gaming tools or self-exclusion, please visit our Responsible Gaming page or contact support directly.